Case Study: Top RIA Firm's Integration of Quik! API with DocuSign CLM for Streamlined Account Opening

Overview

A leading RIA firm has developed a custom solution that integrates Quik! API's with DocuSign CLM, creating a seamless New Account Opening and contracting experience for their high net worth clients. This innovative approach has significantly reduced the complexity and number of steps involved in the account opening process.

Challenge

The firm aimed to simplify the account opening process for their 200+ financial professionals and their clients. The existing process was cumbersome, often requiring multiple forms and signatures, which could lead to errors and a frustrating experience for clients.

Solution

The RIA firm's solution leverages Quik! API's to find and select the necessary forms, which are then integrated into DocuSign CLM. This integration allows for a custom advisory agreement and Quik! custodial forms to be combined into a single signing experience. By doing so, the firm has streamlined the process, making it more efficient and less prone to errors.

Results

• Professional Service: The platform is utilized by over 200 financial professionals.

• Seamless Integration: Custom advisory agreements and Quik! custodial forms are combined into a single DocuSign envelope.

• Enhanced Client Experience: High net worth clients enjoy a simplified account opening process with fewer steps and less frustration.

Implementation and Quik!'s Support

The complex implementation involved integrating Salesforce and DocuSign CLM, supported by Quik!'s robust API. The firm engaged a third-party implementer to build a custom Salesforce interface that interacts seamlessly with Quik! to select forms, which are then processed in DocuSign CLM for a unified signing experience.

Customer Testimonial

"Our collaboration with Quik! has allowed us to achieve what many thought was unattainable—a single signing experience that aligns with the high expectations of our clients. This solution ensures that accounts are opened correctly on the first attempt, setting a new industry standard for efficiency and client satisfaction. We are proud to offer a service that not only meets but exceeds the needs of our high net worth clients." - Vice President, Top RIA Firm

Statement from Rich Walker, CEO of Quik!

"The solution that this RIA firm has implemented with Quik! API's and DocuSign CLM accomplishes something nearly impossible in our industry. It combines static custodial forms with dynamic investment advisory agreements, tailored to each client, into a single signing session. This is a monumental achievement that offers a single, streamlined signing experience in DocuSign, setting a new benchmark for the industry." - Rich Walker, CEO of Quik!

Conclusion

The top RIA firm's custom solution, utilizing Quik! API's in conjunction with DocuSign CLM, has transformed the New Account Opening process into a model of efficiency and client satisfaction. The firm's innovative approach and Quik!'s support have resulted in a streamlined experience that ensures accuracy and ease for clients, reinforcing the firm's position as a leader in the wealth management industry.